Mountainside Animal Emergency & Specialty
How our Referral & Operations Coordinator can help you:
Resolve any concerns, complaints, or issues regarding a case you have referred to us.
Create clarity about our 24/7 emergency and internal medicine services or any of our processes (e.g., pricing information, how to share records, etc).
Hear your feedback and advocate on your behalf within Mountainside.
Provide informational items such as magnets, stickers, brochures, and other items for your staff and clients.
Assist as a point-of-contact to provide updates or resolve concerns.
“The handover from family veterinarian to emergency hospital plays a large part in the patient's recovery. My goal is to listen to and learn from our referring clinics to make that handover as seamless as it can be.”
- Chelsea Friesen, Referral and Operations Coordinator
🐾 About Chelsea 🐾
Chelsea has been with Mountainside since 2021. Initially starting as a veterinary assistant and then transitioning to a CSR role, she quickly realized that speaking with clients and helping them through difficult situations was where she flourished. During her time as a CSR Chelsea loved to help put clients’ minds at ease when they came in with their pets by talking them through the visit process and sending photos to owners whose pets required overnight stays.
In February 2023, Chelsea changed roles once again and became Mountainside’s Referral & Operations Coordinator or ROC. Since beginning her role, she has spearheaded many projects and events such as our angel fund, outpatient ultrasounds, and rooftop CE dinners. Her favorite part of the role, however, is getting to know the staff at all the surrounding clinics. She loves stopping by to say hello with chocolates and her little pug Chester in hand.
Outside of work, you’ll usually find Chelsea walking along the water or wandering through the forest with Chester by her side.
Continuing Education (CE) Events
Save the date for these two exciting events — more details to come:
Chronic Kidney Disease – A rooftop CE event with Dr. Ewan Wolff
Join us for an engaging and informative evening of Continuing Education on our rooftop patio with Dr. Ewan Wolff, Internal Medicine specialist.
Dr. Wolff will cover the latest approaches to managing Chronic Kidney Disease (CKD) in cats, focusing on practical, evidence-based strategies for general practice. Enjoy an evening of learning and connection with colleagues—set against the backdrop of a beautiful North Vancouver sunset.
Location: Mountainside Animal Emergency & Specialty
2580 Capilano Rd, North Vancouver, BC V7R 4H2
Date: Wednesday, September 17, 2025
Time: Food served at 6:30pm, talk starting at 7pm
This event is RACE approved for 1 CE credit.
POCUS CE with Drs. Soren Boysen and Serge Chalhoub
November 9, 2025
Serge and Soren will be back in November for another POCUS wet lab! We had such an amazing time at our last POCUS event, and we’re thrilled to host them again — this time with doctors and technicians! This is a ticketed event, and tickets will be on sale soon.
